1. Cancellation Timeframes
The timeframe for cancelling a booking depends on the airline, fare type, and how close you are to the departure date:
- 24-Hour Cancellation: Many airlines offer a 24-hour free cancellation policy from the time of booking. If you cancel within this window, you may be entitled to a full refund.
- Beyond 24 Hours: Cancellations made after the initial 24-hour window are subject to the specific airline's fare rules and cancellation policies. Some tickets (e.g., Basic Economy) may be entirely non-refundable.
- Last-Minute Cancellations: Cancellations made close to the departure date may incur higher fees or may not be eligible for any refund, depending on the ticket class.
2. Cancellation & Refund Fees
When cancelling a booking, the following fees may apply:
- Airline Cancellation Fees: The airline may charge a cancellation penalty based on your fare type. This fee is deducted from the refund amount.
- CheckerFlights Service Fee: We charge a processing and service fee for handling cancellations and refund requests. This fee is non-refundable, even if the airline provides a full refund of the ticket fare.
- Fare Difference: If you are changing a booking rather than cancelling outright, any difference in fare will apply in addition to change fees.
3. Refund Method
All approved refunds will be processed using the original method of payment:
- Credit/Debit Card refunds will be issued back to the card used for the booking.
- Bank Transfer refunds will be issued to the originating bank account.
Please note that refunds may take 7 to 14 business days to reflect in your account after processing, depending on your bank or payment provider's policies.
4. Third-Party Responsibility
CheckerFlights.co.uk acts as an intermediary between you and the airlines. Please be aware of the following regarding third-party responsibility:
- All flight bookings are subject to the terms, conditions, and policies of the respective airlines.
- While we facilitate the cancellation and refund request process, the final decision regarding the refund amount and timeline rests with the airline.
- We are not liable for delays in refunds caused by airline processing times or third-party payment processors.
5. Customer Steps to Cancel & Request a Refund
To cancel a booking and request a refund, please follow these steps:
- Step 1: Contact our customer support team via email or phone (details below) with your booking reference number.
- Step 2: Clearly state your request to cancel the booking and specify whether you are seeking a refund or a travel credit.
- Step 3: Our team will review your booking, check the airline's cancellation policy, and inform you of any applicable fees and the estimated refund amount.
- Step 4: Provide written confirmation (via email) that you agree to the terms and authorize the cancellation.
- Step 5: Once processed, you will receive a cancellation confirmation email. The refund will be initiated to your original payment method shortly thereafter.
6. Non-Refundable Bookings
Certain bookings are strictly non-refundable. These typically include, but are not limited to:
- Basic Economy or promotional fares.
- Bookings where the passenger did not show up for the flight (No-shows).
- Bookings cancelled after the permitted timeframe defined by the airline.
7. Contact Support
If you need to cancel a booking, request a refund, or have any questions about this policy, please contact our support team:
CheckerFlights.co.uk
Email: sales@checkerflights.co.uk
Address: 50 Princes Street, Ipswich, Suffolk, IP1 1RJ, UK
Phone: +44 203 002 0806